Terms of Service

These terms govern our service call and installation agreements. Please review the applicable terms for your project.

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SECOMA FENCE, INC.

Service Call Terms of Service

Effective Date: February 2026

This Service Call Agreement (“Agreement”) is entered into between Secoma Fence, Inc. (“Secoma,” “we,” “us,” or “our”), located at 8021 Portland Ave E, Ste A, Tacoma, WA 98404, and the customer identified in the accompanying service request form (“Customer,” “you,” or “your”).

1. Scope of Services

Secoma Fence provides on-site diagnostic, repair, and maintenance services for fencing, gate systems, gate automation equipment, access control systems, and related infrastructure (“Services”). The specific scope of work for each service call will be determined upon on-site evaluation by our technician.

2. Service Call Pricing

  • Diagnostic Fee:$225.00 per service call. This fee covers travel to your location and initial diagnosis of the reported issue. The diagnostic fee is non-refundable and must be paid before the service call is scheduled. A payment link will be provided via email.
  • Labor Rate:$225.00 per hour with a one (1) hour minimum. Time beyond the first hour is billed in fifteen (15) minute increments.
  • Parts and Materials:Billed separately at cost plus applicable markup. Customer will be informed of parts costs before installation when reasonably possible.
  • Emergency/After-Hours:Service calls requested outside of standard business hours (Monday–Friday, 7:00 AM – 3:30 PM) may be subject to additional charges.
  • Travel Surcharge:Locations outside our standard service area (approximately two hours from our Tacoma facility in normal traffic) may be subject to a travel surcharge. Customer will be notified of any travel surcharge prior to dispatch.

3. Payment of Diagnostic Fee

The $225.00 diagnostic fee must be paid in full before a service call will be scheduled. Payment links are sent via email upon receipt of the service request. Secoma reserves the right to cancel or reschedule any service call for which payment has not been received.

4. Authorization and Approval

Upon completion of the initial diagnosis, our technician will provide a verbal estimate of recommended repairs. Customer must authorize repairs before work proceeds beyond the diagnostic evaluation. Authorization may be given verbally on-site or in writing. If Customer declines repairs, only the diagnostic fee applies.

For repairs estimated to exceed $1,000.00 in total (labor + parts), Secoma reserves the right to require written authorization before proceeding.

5. Payment Terms

  1. Payment for repairs (labor and parts beyond the diagnostic fee) is due upon completion of services unless other arrangements have been made in writing.
  2. Customers with approved credit lines are subject to Net 30 terms as specified in their credit agreement.
  3. Accepted payment methods: credit card, check, or ACH transfer.
  4. Invoices not paid within thirty (30) days of the invoice date are subject to a late fee of 1.5% per month (18% per annum) on the outstanding balance.
  5. Customer is responsible for all costs of collection, including reasonable attorney's fees, in the event of non-payment.

6. Access and Site Conditions

Customer agrees to provide safe and reasonable access to the equipment and work area. Customer is responsible for notifying Secoma of any known hazards, underground utilities, or site-specific conditions that may affect the safe performance of Services. Secoma reserves the right to decline or cease work if site conditions are deemed unsafe.

7. Customer Property

Secoma will exercise reasonable care while on Customer's property. However, Secoma is not responsible for pre-existing damage, wear, or conditions unrelated to the Services performed. Any existing damage observed by the technician will be documented prior to beginning work.

8. Limitation of Liability

Secoma's total liability for any claim arising out of or related to Services performed under this Agreement shall not exceed the total amount paid by Customer for the specific service call giving rise to the claim. In no event shall Secoma be liable for indirect, incidental, special, or consequential damages, including but not limited to loss of use, lost revenue, or business interruption.

9. Indemnification

Customer agrees to indemnify and hold harmless Secoma Fence, Inc., its officers, employees, and subcontractors from any claims, damages, or expenses arising from: (a) Customer's misuse or modification of repaired equipment after service; (b) Customer's failure to disclose known hazards or site conditions; or (c) Customer's failure to perform recommended maintenance or follow-up repairs.

10. Cancellation Policy

  1. Service calls may be cancelled or rescheduled with no charge if notice is given at least 24 hours prior to the scheduled appointment.
  2. Cancellations with less than 24 hours' notice may be subject to a cancellation fee of $112.50 (50% of the diagnostic fee).
  3. No-shows (failure to provide access at the scheduled time) will be charged the full diagnostic fee of $225.00. The previously paid diagnostic fee will not be refunded for no-shows.

11. Code Compliance

All work performed by Secoma Fence is intended to comply with applicable codes and standards, including UL 325, ASTM F2200, the National Electrical Code (NEC), and local building codes. However, Secoma is not responsible for pre-existing code violations or equipment that was not originally installed by Secoma. If code violations are discovered during service, Customer will be notified and provided with a recommendation and estimate for remediation.

12. Governing Law

This Agreement shall be governed by and construed in accordance with the laws of the State of Washington. Any dispute arising under this Agreement shall be resolved in the courts of Pierce County, Washington.

13. Entire Agreement

This Agreement, together with the accompanying service request form and any written estimates or change orders, constitutes the entire agreement between the parties. No oral representations or modifications shall be binding unless confirmed in writing by an authorized representative of Secoma Fence, Inc.

Secoma Fence, Inc. | WA General Contractor: SECOMFI176BJ | WA Electrical Contractor: SECOMFI751MU

SECOMA FENCE, INC.

Installation Terms of Service

Effective Date: February 2026

This Installation Agreement (“Agreement”) is entered into between Secoma Fence, Inc. (“Secoma,” “we,” “us,” or “our”), located at 8021 Portland Ave E, Ste A, Tacoma, WA 98404, and the customer identified in the accompanying contract or proposal (“Customer,” “you,” or “your”).

1. Scope of Work

The scope of work for each installation project is defined in the written proposal, contract, and scope of work document (Appendix 1) provided to the Customer. Secoma will furnish all labor, equipment, and materials necessary to complete the work as described in the scope of work, unless otherwise specified. Any work not explicitly included in the scope of work is excluded from the contract price.

2. Contract Price and Price Guarantee

The contract price is as stated in the written proposal or contract. The contract price is guaranteed and locked once the required deposit has been received by Secoma. Prior to receipt of deposit, pricing is subject to change due to fluctuations in material costs, supplier pricing, or other factors. Secoma will make reasonable efforts to honor quoted pricing but is not obligated to hold pricing on unsigned or unfunded proposals.

3. Payment Terms

  1. Deposit: A deposit of thirty-three percent (33%) of the contract price is due upon execution of the contract. Work will not be scheduled until the deposit has been received.
  2. Progress Payments: For projects exceeding $10,000, Secoma may invoice progress payments at defined milestones as specified in the contract.
  3. Final Payment: The remaining balance is due upon substantial completion of the work.
  4. Customers with approved credit lines are subject to Net 30 terms as specified in their credit agreement.
  5. Accepted payment methods: credit card, check, or ACH transfer.
  6. Invoices not paid within thirty (30) days of the invoice date are subject to a late fee of 1.5% per month (18% per annum) on the outstanding balance.
  7. Customer is responsible for all costs of collection, including reasonable attorney's fees, in the event of non-payment.
  8. Secoma reserves the right to suspend or terminate work if payment is not received in accordance with these terms.

4. Permits and Approvals

Customer is responsible for obtaining all required permits, approvals, and HOA authorizations prior to the start of work. Secoma will provide documentation, drawings, or specifications reasonably necessary to support the permitting process upon request. Delays caused by permitting issues outside of Secoma's control are not the responsibility of Secoma and may result in schedule adjustments.

If Customer requests that Secoma obtain permits on their behalf, this will be handled as an additional service and billed accordingly.

5. Utility Locates

Secoma will initiate utility locate requests through the appropriate utility locate service (e.g., Washington 811) prior to any excavation work. Secoma is not responsible for damage to private or unmarked utilities, irrigation lines, sprinkler systems, septic systems, or other subsurface improvements that are not identified through the public utility locate process. Customer is responsible for identifying and marking all private underground utilities, lines, and systems prior to the start of work.

6. Site Access and Conditions

Customer agrees to provide safe, clear, and reasonable access to the work area for the duration of the project. This includes ensuring that vehicles, personal property, pets, and other obstructions are removed from the work area. Customer is responsible for disclosing any known site conditions including but not limited to: underground utilities not covered by public locate services, easements, property line disputes, drainage issues, soil contamination, or other conditions that may affect the work.

Secoma reserves the right to adjust the scope, schedule, or pricing if concealed or unforeseen site conditions are encountered that materially differ from conditions reasonably anticipated at the time of the proposal.

7. Change Orders

Any changes to the scope of work, materials, or design after contract execution must be documented in a written change order signed by both Customer and an authorized representative of Secoma. No verbal change orders will be accepted. Change orders may affect the contract price and project schedule. Secoma will not perform changed or additional work without a signed change order. Customer agrees that unsigned changes requested verbally are performed at Customer's risk and are not binding on Secoma.

8. Project Schedule

Secoma will make reasonable efforts to complete the work within the estimated timeframe communicated to the Customer. However, project timelines are estimates and are subject to change due to weather, material availability, permitting delays, subcontractor scheduling, change orders, or other factors beyond Secoma's reasonable control. Secoma will communicate schedule changes to the Customer as they arise.

Secoma shall not be liable for delays caused by weather, material shortages, supply chain disruptions, acts of God, government action, labor disputes, or other events of force majeure.

9. Property and Cleanup

Secoma will maintain a reasonably clean work site during the project and will remove all construction debris and materials upon completion. Minor restoration of the immediate work area (e.g., raking disturbed soil) is included. Restoration of landscaping, irrigation, sprinklers, or other improvements disturbed during construction is the responsibility of the Customer unless specifically included in the scope of work.

10. Code Compliance

All work performed by Secoma is intended to comply with applicable codes and standards, including UL 325, ASTM F2200, the National Electrical Code (NEC), and applicable local building codes. Secoma installs to the codes and standards in effect at the time of installation. Secoma is not responsible for bringing pre-existing structures or systems into compliance with current codes unless specifically included in the scope of work.

11. Limitation of Liability

Secoma's total liability for any claim arising out of or related to work performed under this Agreement shall not exceed the total contract price paid by Customer for the project giving rise to the claim. In no event shall Secoma be liable for indirect, incidental, special, or consequential damages, including but not limited to loss of use, lost revenue, business interruption, or diminished property value.

12. Indemnification

Customer agrees to indemnify and hold harmless Secoma Fence, Inc., its officers, employees, and subcontractors from any claims, damages, or expenses arising from: (a) Customer's failure to obtain required permits or approvals; (b) Customer's failure to disclose known site conditions or private utilities; (c) Customer's unauthorized modification of completed work; or (d) third-party claims related to property line disputes or encroachment.

13. Dispute Resolution

In the event of a dispute arising under this Agreement, the parties agree to make a good faith effort to resolve the matter through direct negotiation. If negotiation is unsuccessful, the dispute shall be resolved through mediation or, if necessary, litigation in the courts of Pierce County, Washington.

14. Cancellation by Customer

Customer may cancel this Agreement at any time by providing written notice to Secoma.

  • Before materials are ordered: Customer is entitled to a full refund of all amounts paid, including the deposit.
  • After materials are ordered but before work commences: Customer is entitled to a full refund less any restocking fees charged by suppliers and any costs reasonably incurred by Secoma to date.
  • After work has commenced: Customer is entitled to a full refund less any restocking fees, costs of materials received or installed, labor costs incurred to date, and any other costs reasonably incurred by Secoma in performance of the work.

Secoma will provide an itemized accounting of any amounts withheld within fifteen (15) business days of the cancellation notice. Refunds will be issued within thirty (30) days of cancellation.

15. Termination by Secoma

Secoma reserves the right to suspend or terminate work if: (a) payment is not received in accordance with the payment terms; (b) site conditions are determined to be unsafe; (c) Customer fails to provide required access or approvals; or (d) Customer engages in conduct that is abusive, threatening, or otherwise prevents the safe and professional performance of the work. In such cases, Customer remains responsible for all costs incurred to date.

16. Warranty

All installation work is covered under Secoma's Limited Warranty for New Installation Work. See our full warranty terms at secomafence.com/warranty.

17. Governing Law

This Agreement shall be governed by and construed in accordance with the laws of the State of Washington.

18. Entire Agreement

This Agreement, together with the accompanying contract, proposal, scope of work (Appendix 1), consumer disclosure, and any written change orders, constitutes the entire agreement between the parties. No oral representations or modifications shall be binding unless confirmed in writing by an authorized representative of Secoma Fence, Inc.

Secoma Fence, Inc. | WA General Contractor: SECOMFI176BJ | WA Electrical Contractor: SECOMFI751MU

Questions about our terms? Contact us at (253) 926-8600 or sales@secomafence.com